We're Here for Your Family! 💝
Reach out to our caring family support team anytime
How Our Family Can Help Yours
Family Helpline
1800 FAMILY (1800 326 459)
Monday to Friday: 8:00 AM - 7:00 PM AEST
Saturday: 9:00 AM - 5:00 PM AEST
Sunday: 10:00 AM - 4:00 PM AEST
Caring Australian staff trained in family-safe assistance
Family Email Support
families@familylotto.com.au
We respond to all family inquiries within 4 hours during business hours with personalized care.
Our Family Office
Family Lotto Centre
Family Building, Level 2
88 Family Lane
Melbourne VIC 3000
Family-friendly visits welcome - Please call ahead
Send Your Family Message
We'd love to hear from your family! Our safe contact form protects your privacy while connecting you with our caring support team.
Family Questions & Answers 🤔
Is this lottery safe for families?
Absolutely! We're designed specifically with family safety in mind. All our processes are transparent, secure, and family-friendly. We provide educational resources to help families understand lottery responsibly.
How do you protect family information?
Family privacy is our top priority! We use bank-level encryption and never share family information with third parties. All our staff are trained in family-safe data handling practices.
What if a family member has concerns about gambling?
We take family wellbeing seriously. We provide comprehensive resources for responsible play and can connect families with professional support services. Visit our Play Safely page for more information.
Do you offer family education about lottery?
Yes! We believe in educating families about odds, responsible play, and financial planning. We offer free educational materials designed to help families make informed decisions together.
🚨 Important Family Gambling Information
Gambling can be harmful if not controlled. Please play responsibly and within your family budget. Protect your family's financial wellbeing.
Family Support Available:
📞 National Gambling Helpline: 1800 858 858
🌐 Visit GambleAware.org for family resources
